The Student Voice Score™
The SVS™ is the first industry benchmark for student satisfaction
Introducing a new metric to measure student sentiment
The Student Voice Score™ (SVS™) introduces a simple yet transformative approach by allowing institutions to understand their students' journeys within the broader context of higher education, and grasp the heartbeat of their institution. With the SVS™, student satisfaction is no longer just a concept but a quantifiable reality.
How it works
As part of EdSights' retention framework, the chatbot conducts a yearly SVS™ campaign to gauge student satisfaction and provide an institutional score and qualitative feedback.
Institutions can compare their performance against national benchmarks and peer institutions, with the ability to segment results by student demographics.
EdSights leverages advanced AI to distill qualitative student comments, summarizing feedback, spotlighting key likes and dislikes, and tracking progress over time.
Quantitative and qualitative data at your fingertips
Real-time visibility into the qualitative feedback that students provide to support their rating.
"There's so many programs to choose from!"
"Too much homework assigned back to back."
"I wish there was more stuff to do around campus."
"My instructor never answers their emails!"
"My advisor really helped me stay on track for graduation! 🎓"
"The internet in the dorm rooms never work..."
"The food in the dining hall is not very good 😞"
"My teachers are so supportive! 🤗"
"Everyone on campus is so friendly!!"
"I love the small class sizes 🙂"
"There need to be more online class options!"
"The tutoring service is the best!"
Experience the Future of Student Support
Contact Us Today to Learn More!
